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Zendesk

3.5

(740 Reviews)

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Zendesk Company Reviews

3.5

740 Reviews

3.2

Career Growth

4.2

Work Life Balance

3.4

Compensation / Benefits

3.5

Company Culture

2.8

Management

2.0

Popular

"Used to be a great company"

Current Employee • t********* • Account Executive • May 14 2024

Pros

One Friday off every quarter. (used to be half day Fridays every week for sales folk) My manager is a good dude who cares. Recent acquisition of new products to sell, however, zero training on most new products until long after they have been launched for general release.

Cons

The mass exodus of effective leadership since the PE takeover should tell you something. New sales leader is an Oracle fossil replacing our previous Oracle fossil. Quotas are wildly unattainable due to recent changes to sales roles. Leadership has decided micromanaging and throwing hours of useless enablement will fix the lack of sales in a product that has been caught up to by previously pedestrian competitors. Product built for SMB, not enterprise. Many sales leaders have never sold a thing. Adding redundant products and steps to sales process has bogged down speed to close. (leadership doesn't understand this, nor care) Honestly, it was an amazing place to work for a long time. It has slowly but surely become a toxic work environment for anyone in sales. Marketing, renewals, customer support do not even come close to doing their jobs. SC/SE resources are non-existent. Healthcare is garbage now, pressure to not take extended maternity/paternity leave is wild. Run, don't walk from any offer unless you're in one of the departments I mentioned who doesn't do their job. In that case, you'll be here forever.

5.0

"Management is good. Great work life balance."

Current Employee • A***** • Customer Success Manager • May 9 2024

Pros

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Cons

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4.0

"Company direction is mostly clear, lots of leadership change from PE, compensation is middle tier"

Current Employee • h***** • Product Manager • May 8 2024

Pros

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Cons

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4.0

"Great people, great product, growth trajectory looks very strong. "

Current Employee • X***** • Customer Success Director • April 24 2024

Pros

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Cons

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2.0

"Lots of changes since PE takeover "

Current Employee • L***** • Account Executive • April 23 2024

Pros

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Cons

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4.0

"I grew a lot working for Zendesk"

Current Employee • p***** • Staff Software Engineer • April 18 2024

Pros

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Cons

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4.0

"Great WLB and good benefits. Used to be an awesome company. "

Current Employee • a******** • Marketing Manager • April 18 2024

Pros

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Cons

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3.0

"Has changed"

Current Employee • g******* • Account Executive • April 16 2024

Pros

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Cons

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2.0

"downward spiral"

Current Employee • l***** • Account Executive • April 16 2024

Pros

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Cons

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3.0

"Immense potential waiting to be realized"

Current Employee • k***** • Product Manager • April 4 2024

Pros

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Cons

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3.0

"So far so good"

Current Employee • s******** • Business Developent Consultant • April 2 2024

Pros

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Cons

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3.0

"Used to be pretty good"

Current Employee • z******* • Senior Account Executive • April 1 2024

Pros

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Cons

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4.0

"Torn with the new aquisition"

Current Employee • B***** • Account Executive • April 1 2024

Pros

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Cons

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4.0

"Overall it's decent"

Current Employee • w***** • Product Manager • March 30 2024

Pros

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Cons

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3.0

"No growth, exploitations "

Current Employee • z******** • Sales & Business Development Representative • March 30 2024

Pros

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Cons

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5.0

"Good work life balance, but the pace here is slow "

Current Employee • c******** • Engineer • March 28 2024

Pros

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Cons

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4.0

"Good WLB, great people "

Current Employee • 9****** • Account Executive • March 28 2024

Pros

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Cons

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1.0

"Corruption, Harassment, Overworked "

Current Employee • z****** • Account Executive • March 27 2024

Pros

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Cons

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4.0

"Used to be good, not anymore "

Current Employee • p****** • Product Manager • March 26 2024

Pros

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Cons

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1.0

"Once Great…Stay far away"

Current Employee • c**** • Account Executive • March 24 2024

Pros

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Cons

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3.0

"Meh"

Current Employee • b***** • Director Business Operations • March 22 2024

Pros

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Cons

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3.0

"Great work life balance"

Current Employee • Z********* • Support Engineer, Senior • March 21 2024

Pros

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Cons

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3.0

"It's a good place if you ONLY care about work life balance. Other than that, there is not much growth or learning."

Current Employee • T***** • Software Engineer • March 21 2024

Pros

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Cons

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3.0

"It's ok"

Current Employee • K***** • Analyst I, Business Support and Analytics • March 18 2024

Pros

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Cons

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2.0

"A fall from grace "

Current Employee • P***** • Account Executive • March 17 2024

Pros

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Cons

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3.0

"Amazing ground team "

Current Employee • G***** • Manager, Marketing • March 15 2024

Pros

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Cons

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3.0

"Great WLB and my coworkers are awesome"

Current Employee • a***** • Human Resources • March 14 2024

Pros

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Cons

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2.0

"Work/life balance is eroding and failing leadership"

Current Employee • z********* • Product Manager • March 13 2024

Pros

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Cons

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2.0

"Leadership is derailing the company"

Current Employee • z**** • Software Engineer • March 13 2024

Pros

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Cons

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1.0

"AWFUL DESPICABLE EXECUTIVE LEVEL"

Current Employee • u***** • Marketing Associate • March 12 2024

Pros

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Cons

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